vjll Frequently Asked Questions

vjll requires KYC (Know Your Customer) verification before you can make your first withdrawal. Accepted government-issued IDs include:

• Philippine passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's license
• Unified Multi-Purpose ID (UMID)
• Voter's ID
• Philippine National ID (PhilSys)

You'll also need to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). KYC review typically takes 1–2 business days.

No. vjll strictly enforces a one account per player policy. Creating multiple accounts is a violation of vjll's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've lost access to your existing account, contact vjll support via live chat to recover it rather than creating a new one.

On the vjll Login page, click "Forgot Password" below the login form. Enter the email address linked to your vjll account and you'll receive a password reset link within a few minutes. The link expires after 30 minutes for security reasons. If you don't receive the email, check your spam folder or contact vjll support via live chat.

You can request account closure by contacting vjll's 24/7 support team via live chat. Before closing, make sure to withdraw any remaining balance. Note that if you are closing your account due to gambling concerns, vjll recommends using the self-exclusion tool instead — it provides stronger protections and prevents re-registration during the exclusion period. Visit our Responsible Gaming page to learn more.

vjll supports the following deposit methods for Filipino players:

• GCash — instant deposits, widely used across the Philippines
• PayMaya / Maya — instant deposits via the Maya app
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards issued by Philippine banks

Please note: credit card deposits are not accepted for gambling transactions in compliance with current Philippine regulations. Cryptocurrency deposits are also not supported.

The minimum deposit at vjll is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to processing fees charged by Philippine banks. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification checks in line with PAGCOR and AMLA requirements.

GCash and PayMaya deposits are credited to your vjll account instantly in most cases. Debit card deposits typically take 5–15 minutes. Bank transfers via InstaPay are usually credited within 30 minutes; transfers via PESONet may take up to one business day. If your deposit hasn't appeared after the expected timeframe, contact vjll support with your transaction reference number.

vjll does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. GCash and Maya typically do not charge for transfers to merchants, but bank transfers via OTC channels may incur a small fee from your bank. Always check with your payment provider before initiating a transfer.

Log in to your vjll account and go to the Cashier section. Select "Withdraw," choose your preferred method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals are sent to the same payment method you used to deposit — this is a standard anti-money-laundering requirement. Make sure your KYC verification is complete before requesting a withdrawal.

Processing times vary by method:

• GCash / Maya — typically 1–3 business hours after approval
• Bank transfer (InstaPay) — usually within 30 minutes to 2 hours
• Bank transfer (PESONet) — 1–3 business days

vjll's internal review process takes up to 24 hours for standard withdrawals. Large withdrawals may require additional verification and can take up to 3 business days. Withdrawals are not processed on Philippine public holidays.

The minimum withdrawal at vjll is ₱200. Maximum single withdrawal limits depend on your account verification level — standard verified accounts can withdraw up to ₱50,000 per transaction and up to ₱200,000 per day. Higher limits may be available for VIP accounts. Contact vjll support if you need to process a withdrawal above these thresholds.

Common reasons for withdrawal delays include: incomplete KYC verification, active bonus wagering requirements that haven't been met, a mismatch between your deposit and withdrawal method, or a withdrawal amount that triggers enhanced due diligence checks. If your withdrawal has been pending for more than 48 hours, contact vjll's 24/7 support team via live chat with your withdrawal reference number.

vjll offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the vjll Casino page and may change periodically. All welcome bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must bet a total amount equal to the bonus multiplied by the wagering factor before withdrawing. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on vjll for exact contribution rates.

Yes — you can forfeit the bonus and withdraw your real-money deposit at any time. If you choose to forfeit a bonus, the bonus amount and any winnings derived from it will be removed from your balance. Only your original real-money deposit (minus any losses from real-money play) will be available for withdrawal. Contact vjll support to forfeit a bonus before requesting a withdrawal.

vjll offers a wide range of games for Filipino players, including:

• Slots — hundreds of video slots and classic slots from top providers
• Bingo — online bingo rooms with multiple speed variants
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Fishing Games — popular arcade-style fishing titles
• Sports Betting — PBA, NBA, UFC, boxing, and international football

New games are added regularly. Visit the vjll Casino page to browse the full game library.

Yes. All games on vjll use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game providers on the vjll platform are required to hold valid certifications from recognised testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency on every hand dealt and every spin made.

Absolutely. vjll is fully optimised for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The vjll mobile experience is designed to work smoothly on popular Philippine mobile networks including Globe, Smart, and DITO. For the best experience, use a stable Wi-Fi or 4G/5G connection when playing live casino games.

vjll operates within the regulatory framework established by PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for overseeing gaming operations in the Philippines. All player data is protected using industry-standard SSL encryption. vjll complies with Philippine AMLA (Anti-Money Laundering Act) requirements and conducts KYC verification on all accounts.

vjll provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit limits — daily, weekly, or monthly caps
• Loss limits — automatic stop when you hit your loss threshold
• Session time reminders — on-screen alerts when your chosen play time is up
• Cooling-off periods — temporary account suspension of 1, 7, or 30 days
• Self-exclusion — 6 months, 1 year, 3 years, or permanent
• Reality checks — periodic pop-ups showing your session activity

Visit our Responsible Gaming page for full details. Gambling is addictive. Know when to stop.

Log in to your vjll account, go to Account Settings → Responsible Gaming, and select Self-Exclusion. Choose your exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Your account will be suspended within 24 hours and cannot be reactivated during the exclusion period. If you need immediate assistance, contact vjll's 24/7 support team via live chat and they will process the self-exclusion on your behalf right away.

You must be at least 21 years old to register and play at vjll. This is a strict legal requirement under PAGCOR regulations governing casino-style gaming in the Philippines. vjll verifies the age of all players during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and reported to PAGCOR. 21+ ONLY