Your personal information matters to us. This Privacy Policy explains exactly what data vjll collects, why we collect it, how we use it, and the rights you have as a Filipino player under Philippine privacy law.
All data transmitted between your device and vjll is protected by industry-standard SSL/TLS encryption. Your personal details, payment information, and account credentials are never sent in plain text.
vjll processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Your rights as a data subject are fully respected.
vjll does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the vjll platform and to comply with legal obligations.
Under the Philippine Data Privacy Act, you have the right to access, correct, delete, and object to the processing of your personal data. vjll provides clear processes for exercising all of these rights.
vjll only collects data that is necessary for the specific purposes described in this Privacy Policy. We do not collect data speculatively or for purposes beyond what is stated here without your consent.
vjll retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law and PAGCOR regulatory obligations. Data is securely deleted when no longer needed.
vjll operates the online gaming platform accessible at vjll.app, providing casino games, slots, bingo, live dealer games, and related services to Filipino players. For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), vjll acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and visitors to the vjll platform.
This Privacy Policy applies to all personal data collected through the vjll website, mobile interface, customer support channels, and any other touchpoints through which you interact with vjll. By using the vjll platform, you acknowledge that you have read and understood this Privacy Policy.
vjll collects the following categories of personal data from players and platform visitors:
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Name, DOB, mobile number | Yes – registration |
| KYC Documents | Government ID, selfie | Yes – before withdrawal |
| Financial | Transaction records, payment method IDs | Yes – for deposits/withdrawals |
| Gameplay | Bets, wins, session logs | Yes – regulatory requirement |
| Technical | IP address, device info, cookies | Automatic – platform operation |
vjll collects personal data through the following means:
vjll uses your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, vjll processes your personal data on the following legal bases:
vjll does not sell, rent, or trade your personal data to third parties. vjll may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
vjll engages trusted third-party service providers to assist in operating the platform. These include KYC and identity verification providers, payment processing partners (GCash, PayMaya, and banking partners), fraud detection and cybersecurity providers, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only on vjll's instructions and in accordance with applicable Philippine privacy law.
vjll may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, or other competent authorities where required by law, court order, or regulatory directive. vjll will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of vjll's business, your personal data may be transferred to the acquiring entity as part of that transaction. vjll will notify affected players prior to any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Privacy Policy.
vjll uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies are used on the vjll platform:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the vjll platform. vjll does not use third-party advertising cookies or cross-site tracking technologies.
vjll implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While vjll takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your vjll login credentials confidential and for notifying vjll immediately if you suspect unauthorized access to your account.
vjll retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR / AMLA regulatory requirement |
| KYC documents | Duration of account + 5 years after closure | Anti-Money Laundering Act (RA 9160) |
| Transaction records | 5 years from transaction date | AMLA / PAGCOR regulatory requirement |
| Gameplay logs | 3 years from session date | PAGCOR regulatory requirement |
| Customer support records | 3 years from last interaction | Legitimate interest / legal claims |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent / legal compliance |
| Technical / analytics data | 13 months on a rolling basis | Legitimate interest |
Upon expiry of the applicable retention period, vjll will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, the anonymised data may be retained for statistical and analytical purposes without limitation, as it can no longer be linked to you as an individual.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by vjll:
To exercise any of the above rights, please contact the vjll Data Privacy Officer using the contact details in Section 13 of this Policy. vjll may require you to verify your identity before processing a data subject rights request.
The vjll platform is strictly intended for adults aged 21 years and above in accordance with PAGCOR regulations governing casino-style gaming in the Philippines. 21+
vjll does not knowingly collect personal data from individuals under the age of 21. If vjll becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be deleted in accordance with applicable law, and the matter will be reported to PAGCOR.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on vjll, please contact our support team immediately.
vjll reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The effective date at the top of this page will be updated whenever a material change is made.
Where changes are material, vjll will notify registered players via email or an in-platform notification prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how vjll protects your personal data.
Your continued use of the vjll platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any update, you may close your account by contacting vjll support.
If you have any questions, concerns, or requests relating to this Privacy Policy or vjll's handling of your personal data, please contact our Data Privacy Officer (DPO):
vjll Data Privacy Officer
Email: privacy@vjll.app
Live Chat: Available 24/7 through the vjll platform
Written enquiries are responded to within five (5) business days. For urgent data concerns, live chat is recommended.
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.
vjll is committed to responsible gaming for all Filipino players. 21+ only. Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for self-exclusion tools, deposit limits, and support resources.